Customer Service Gone Wrong

Everyone in their life time has rung up a customer service phone number before. It is said that up to 80% of people in reality end up having a bad experience every time they ring up a company. There are various different reasons as to why things like this occur so lets have a look at them.

Long Hold

Probably the most frustrating aspect of this all is the amount of time that people get put on hold. This is merely not possible in this day and age as we all have really hectic lives. We have all experienced being put on hold for hours where they either play terrible music, or every five minutes say that there is 20 people before you in the queue, which surprisingly never changes.

Not Helpful

When you do at long last end up getting through to a customer service spokesperson its in all likelihood a spotty adolescent chewing gum on the other end. The basic words that they have in their vocabulary is just I Do Not Know.

Transfer

After you get the I don’t know message you get told that you are going to be transferred to another department, but guess what? You go back in that big queue and end up holding for hours again.

Cost

Then finally after all of these transfers you have probably ended up being on the phone for well over two hours and the cost of the call was probably more than the query was worth. Then your bill ends up coming through but you dont want to take the encounter and call the company again as you will enter the brutal circle of awful customer service.

This all leads to big businesses and companies losing their clients and then complaining, if they put as much money into customer service as they did into advertising they would be laughing.

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